Nirupama Jaiswal
About Nirupama Jaiswal
Nirupama Jaiswal is a Customer Support Manager with over a decade of experience in customer support roles, particularly in product-based industries. She has worked at Seclore in various capacities since 2015 and holds a Bachelor of Engineering degree in Electrical, Electronics and Communications Engineering from the University of Mumbai.
Current Role as Customer Support Manager
Nirupama Jaiswal currently serves as a Customer Support Manager at Seclore, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction by optimizing support processes. Her responsibilities include managing customer inquiries, leading support teams, and ensuring the delivery of high-quality service. She operates from Mumbai, Maharashtra, India.
Experience at Seclore
Nirupama Jaiswal has extensive experience at Seclore, where she worked in various capacities. She began her tenure as an Application Support Engineer from 2015 to 2018, followed by a role as a Tier 2 Support Engineer from 2018 to 2020. Her cumulative experience at Seclore spans over five years, during which she developed expertise in customer support within a product-based environment.
Previous Experience at HCL Comnet Limited
Before joining Seclore, Nirupama Jaiswal worked at HCL Comnet Limited as an Associate Graduate Engineer Trainee from 2014 to 2015. This role provided her with foundational experience in engineering and customer support, contributing to her overall professional development.
Educational Background
Nirupama Jaiswal earned her Bachelor of Engineering (BE) degree in Electrical, Electronics and Communications Engineering from the University of Mumbai. She studied from 2009 to 2013, gaining a solid technical foundation that supports her career in customer support and engineering roles.
Expertise in Customer Support
With over a decade of experience in customer support roles, Nirupama Jaiswal specializes in optimizing support processes to enhance customer satisfaction. She has a proven track record of leading high-performing support teams, demonstrating her capability in managing complex customer interactions and improving service delivery.