Jonathan Edwards
About Jonathan Edwards
Jonathan Edwards is an Information Technology Support Specialist with a diverse professional background that includes roles in IT support, programming instruction, and manuscript proofreading. He has worked at various organizations, including Duke University and FilterEasy, and holds degrees in English - Creative Writing and Computer Programming from North Carolina State University.
Work at Second Nature
Jonathan Edwards has been employed at Second Nature as an Information Technology Support Specialist since 2019. In this role, he is responsible for providing technical support and assistance to ensure the smooth operation of IT systems. His work involves administering and supporting various hardware and software, including niche devices and common technology such as Macbooks and printers. His tenure at Second Nature has contributed to the overall efficiency and effectiveness of the organization's IT infrastructure.
Previous Experience in IT Support
Before joining Second Nature, Jonathan Edwards held several positions in the IT support field. He worked as a Desktop Support Technician at FilterEasy for five months in 2019. Prior to that, he served as the Member Experience Team Lead at FilterEasy from 2017 to 2019. His experience in these roles has equipped him with a strong foundation in technical support and customer service, enhancing his ability to address user needs effectively.
Education and Expertise
Jonathan Edwards studied at North Carolina State University, where he earned a Bachelor's degree in Creative Writing from 2009 to 2013. He also pursued a Computer Programming Certificate at the same institution, focusing on Java and associated skills from 2013 to 2015. This educational background provides him with a unique blend of creative and technical skills, supporting his work in IT and programming instruction.
Teaching Experience at Duke University
In 2014, Jonathan Edwards worked as a Computer Programming Camp Instructor at Duke University for one month. This position involved teaching programming skills to participants, showcasing his ability to convey technical concepts in an educational setting. His experience in teaching complements his technical expertise and enhances his communication skills.
Diverse Professional Background
Jonathan Edwards has a diverse professional background that spans various roles beyond IT support. He worked as a SKU Management Specialist at Advance Auto Parts from 2016 to 2017 and as a Senior Repair Tech at uBreakiFix from 2015 to 2016. Additionally, he interned as a Manuscript Proofreader at Ivy House Publishing Group in 2013. This varied experience highlights his adaptability and broad skill set across different industries.