Laura Trussell
About Laura Trussell
Laura Trussell serves as the Vice President of Client Success at Second Nature, where she has worked since 2022. With extensive experience in client relations and operations, she previously held leadership roles at Zego, On-Site.com, and ForRent.com.
Work at Second Nature
Laura Trussell serves as the Vice President of Client Success at Second Nature, a role she has held since 2022. In this position, she focuses on ensuring client satisfaction and fostering strong relationships. Her responsibilities include orchestrating account management strategies that facilitate seamless client onboarding and transforming client relations into partnerships through client-centric approaches.
Previous Experience at Zego
Before joining Second Nature, Laura Trussell worked at Zego, where she held multiple roles. She served as the Senior Director of Operations from 2018 to 2021, followed by a position as Vice President of Support from 2021 to 2022. During her time at Zego, she contributed to operational efficiency and client support initiatives across the United States.
Career at On-Site.com
Laura Trussell has extensive experience in the real estate technology sector, having worked at On-Site.com, a division of RealPage Inc. She held the position of Vice President of Sales from 2012 to 2015 and later served as Senior Director of Operations from 2015 to 2017. Her roles involved driving sales strategies and overseeing operational functions in the Dallas/Fort Worth Area and Campbell, CA.
Educational Background
Laura Trussell studied at West Virginia University, where she earned a Bachelor of Arts degree in Journalism with a focus on Public Relations and Marketing. Her academic journey spanned from 1995 to 2008, equipping her with foundational skills in communication and marketing strategies.
Skills and Expertise
Laura Trussell is skilled in account management strategies that enhance client onboarding experiences. She emphasizes transforming client relations into partnerships through client-centric strategies. Additionally, she leverages analytics and data-driven insights to inform strategic decisions, optimize workflows, and enhance client satisfaction.