Mikaela J.
About Mikaela J.
Mikaela J. is a Customer Support Specialist with experience at several companies, including Corkcicle and Bryte. She is dedicated to empowering her team and enhancing her skills in customer support.
Work at Second Nature
Mikaela J. has been employed at Second Nature as a Customer Support Specialist since 2024. In this role, she focuses on providing effective customer service and support to enhance the customer experience. Her responsibilities include addressing customer inquiries and resolving issues efficiently. Mikaela aims to empower her team members to develop their skills in customer support, contributing to a collaborative work environment.
Previous Experience in Customer Support
Before joining Second Nature, Mikaela J. held several positions in customer support. She worked as a Customer Support Lead at Bryte from 2022 to 2023, where she led a team in delivering customer service. Prior to that, she was a Customer Support Specialist at Trove for five months in 2022 and at PracticePanther from 2021 to 2022 for 11 months. Additionally, she served as a Customer Service Specialist at Corkcicle from 2018 to 2020, gaining valuable experience in the field.
Education and Ongoing Studies
Mikaela J. is currently studying at Valencia College, where she is pursuing a Bachelor's Degree, expected to be completed in 2026. Her educational journey complements her professional experience in customer support, allowing her to enhance her knowledge and skills in the field.
Focus on Customer Relationships
Mikaela J. emphasizes the importance of building lasting relationships through exceptional customer service. Her approach involves actively engaging with customers to understand their needs and providing tailored support. This focus on relationship-building is a key aspect of her work in customer support.
Commitment to Professional Development
Mikaela J. is dedicated to enhancing her knowledge and skills in customer support. She actively seeks opportunities for professional development, which includes training and learning new techniques to improve her service delivery. This commitment reflects her passion for empowering her team and improving customer interactions.