Rakesh Patel
About Rakesh Patel
Rakesh Patel is a Customer Success Manager at Second Nature, specializing in renewal and customer success within enterprise technology. With extensive experience in customer relations and operational effectiveness, he has held various roles in the technology sector since 2019.
Work at Second Nature
Rakesh Patel serves as a Customer Success Manager at Second Nature, a position he has held since 2024. In this role, he focuses on renewal and customer success within the enterprise technology sector. His responsibilities include driving revenue growth and ensuring customer satisfaction. The position is remote, allowing him to operate from Maryland, United States.
Previous Experience in Customer Success
Before joining Second Nature, Rakesh Patel worked at several organizations in customer success roles. He was a Customer Success Manager at Attivo Networks®, a SentinelOne Company, from 2021 to 2022. He also served as a Customer Experience Manager at EcoMap Technologies, Inc. from 2023 to 2024, and as a Customer Success Lead at LiveAction Software from 2022 to 2023. His experience spans various aspects of customer success, focusing on client needs and operational effectiveness.
Background in Sales and Account Management
Rakesh Patel has a diverse background in sales and account management. He worked as an Account Manager at Braxton-Grant Technologies, Inc. in 2019. Additionally, he held the position of VP of Commercial Sales at Hixardt Technologies, Inc. from 2020 to 2021. His roles have involved utilizing consultative selling techniques to identify new business opportunities and build strong client relationships.
Education and Expertise
Rakesh Patel studied at the University of Baltimore, where he earned a degree in Business Administration and Management from 1998 to 2002. His educational background supports his expertise in driving operational effectiveness and blending business and technical acumen. He has developed skills in contract negotiation, customer service, and maintaining relationships with executives across various organizational levels.