Tammy Cragg
About Tammy Cragg
Tammy Cragg is the Director of CRM Systems at Second Nature, where she has worked since 2022. She has over eight years of experience in Salesforce Administration and has held various roles at ResMan Property Management Software, including Manager of CRM Systems and Sr. Salesforce Analyst.
Work at Second Nature
Tammy Cragg serves as the Director of CRM Systems at Second Nature, a role she has held since 2022. In this position, she oversees the development and management of customer relationship management systems to enhance customer engagement and operational efficiency. Her expertise in Salesforce and CRM strategies contributes to the company's goals in the SaaS and Prop Tech sectors.
Previous Experience at ResMan Property Management Software
Prior to her current role, Tammy Cragg worked at ResMan Property Management Software for several years in various capacities. She began as a Marketing Coordinator in 2015, followed by a five-year tenure as a Salesforce Administrator from 2015 to 2020. She then progressed to the role of Sr. Salesforce Analyst for nine months in 2020, and finally served as Manager of CRM Systems from 2020 to 2022.
Education and Expertise
Tammy Cragg studied Marketing at Grayson County College from 2003 to 2006. She also attended Southeastern Oklahoma State University for a year, focusing on music education and performance. Her educational background complements her professional expertise in Salesforce Sales Cloud, CPQ, Service Cloud, Service Cloud Voice, and Amazon Connect.
Career Background in Marketing and CRM
Tammy Cragg has a diverse background in marketing and customer relationship management. Before her time at ResMan, she worked as a Marketing Strategist at Minol USA from 2009 to 2014 and as a Marketing Coordinator at Zenner USA from 2012 to 2014. Additionally, she held a position as LSM at Texas Roadhouse from 2006 to 2008, which contributed to her comprehensive understanding of marketing strategies.
Achievements in Salesforce Proficiency
Tammy Cragg has achieved the title of Double Star Trailhead Ranger, reflecting her advanced proficiency and engagement with Salesforce's Trailhead learning platform. She has over eight years of experience specifically in Salesforce Administration, which has been instrumental in her roles within the SaaS and Prop Tech industries.