Calvin Carter
About Calvin Carter
Calvin Carter is a Music Director currently working at The Second City and a Remote CC Service Advocate at Oak Street Health. He has a background in customer service, fraud analysis, and collections, with expertise in managing electronic medical records systems.
Current Role at The Second City
Calvin Carter serves as the Music Director at The Second City, a position he has held since 2018. In this role, he is responsible for overseeing musical elements in various productions, contributing to the creative process, and collaborating with performers and production teams. His tenure at The Second City spans six years, during which he has played a significant role in enhancing the musical aspects of the organization’s offerings.
Experience at Oak Street Health
Calvin Carter currently works as a Remote CC Service Advocate at Oak Street Health, a role he has occupied for one year. In this capacity, he collaborates with care team members to improve patient experiences. His responsibilities include managing patient inquiries, utilizing electronic medical records systems like Canopy and Greenway, and employing effective communication skills to de-escalate situations and address concerns.
Previous Employment History
Prior to his current roles, Calvin worked as a Fraud Analyst at Chime for two months in 2022. He also held a position as a Collections Agent at Global Credit & Collection Inc. in 2016 for two months. These experiences contributed to his understanding of customer service and operational processes in various sectors.
Educational Background
Calvin Carter studied Computer Studies at Saint Xavier University, where he earned a Bachelor of Arts degree from 2007 to 2012. Additionally, he attended Unidos Banking for 11 months in 2018, further expanding his knowledge and skills relevant to his career.
Skills and Expertise
Calvin possesses expertise in managing electronic medical records systems, specifically Canopy and Greenway. He is skilled in de-escalating calls and effectively addressing patient concerns. Furthermore, he is self-taught in blockchain technology and has experience using digital currency exchanges such as Binance and Coinbase.