Erica Kartheiser
About Erica Kartheiser
Erica Kartheiser serves as a Customer Success Manager at The Second City, where she has worked since 2021. She holds a Bachelor's Degree in Public Relations and Business Administration from DePaul University and a Master's Degree in Secondary Education from Concordia University Chicago.
Current Role at The Second City
Erica Kartheiser has served as the Customer Success Manager at The Second City since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful engagement with the company's offerings. Her work involves leveraging techniques from comedy theater to foster team connectivity and improve performance within corporate environments.
Education and Expertise
Erica Kartheiser holds a Bachelor’s Degree in Public Relations, Advertising, and Applied Communication, as well as Business Administration from DePaul University, where she studied from 2000 to 2004. She also earned a Master of Arts (M.A.) in Secondary Education and Teaching from Concordia University Chicago, completing her studies from 2004 to 2006. Her educational background supports her expertise in communication and education.
Professional Background
Before her current position, Erica Kartheiser accumulated extensive experience in various roles. She worked as a Graduate Program Specialist at Concordia University Chicago from 2006 to 2008. At Clover Imaging Group, she held several positions, including Senior Strategic Account Manager from 2011 to 2013, Director of Account Management from 2014 to 2017, and VP of Account Management from 2017 to 2021. She also served as an Academic Advisor II at DeVry University from 2010 to 2011.
Utilization of Comedy Techniques
In her current role, Erica Kartheiser utilizes methods developed by Second City Works to enhance individual growth and organizational improvement. She focuses on engaging virtual learning and digital content that incorporates comedy theater techniques, aiming to improve team dynamics and performance in corporate settings.