Rick Young
About Rick Young
Rick Young serves as the Director of Sales Operations at The Second City, where he focuses on enhancing sales effectiveness and customer success. He has extensive experience in the information technology and services industry, with a strong background in sales operations and customer experience improvement.
Current Role at The Second City
Rick Young serves as the Director of Sales Operations at The Second City since 2023. In this role, he focuses on enhancing sales effectiveness and customer success within the organization. His position involves overseeing sales operations and implementing strategies that drive performance improvements.
Previous Experience at Verizon Connect
Prior to his current role, Rick Young worked at Verizon Connect from 2017 to 2020. He held a position in Sales Enablement & Operations within the Global Customer Success team. His responsibilities included developing initiatives to improve customer experience and support sales teams in achieving their goals.
Educational Background
Rick Young studied at The College of Wooster, where he earned a Bachelor of Arts degree. His academic focus included Business Economics and Chemistry, and he completed his studies from 1999 to 2003. This educational background has contributed to his analytical skills in the sales operations field.
Career Path in Sales Operations
Rick Young has a diverse career in sales operations, having worked in various roles across multiple companies. He previously held positions at Bank of America, where he served as Assistant Vice President in Merchant Services & Small Business Banking and as a Senior Credit Analyst. He also worked at Océ - A Canon Company in different capacities, including Account Manager and Document Solutions Specialist.
Expertise in Sales Enablement
Rick Young possesses expertise in improving customer experience through strategic sales enablement initiatives. His background in the information technology and services industry has equipped him with the skills necessary to lead sales operations teams effectively and achieve significant improvements in sales performance.