Stephen Kropa
About Stephen Kropa
Stephen Kropa is an instructor currently teaching at The Second City in Brooklyn, New York, and has served as the Customer Service Support Manager at TeePublic since 2019. He has a diverse background in customer service and management, with previous roles at Groupon, Lagunitas Brewing Company, and JCC Chicago.
Current Position at TeePublic
Stephen Kropa has served as the Customer Service Support Manager at TeePublic since 2019. In this role, he oversees customer service operations, ensuring that customer inquiries and issues are addressed effectively. His experience in this position spans over five years, contributing to the company's commitment to customer satisfaction.
Current Role at The Second City
Since 2023, Stephen Kropa has been an Instructor at The Second City in Brooklyn, New York. In this capacity, he imparts knowledge and skills related to improvisation and performance, drawing on his extensive background in customer service and team management to enhance the learning experience for his students.
Previous Experience at Groupon
Stephen Kropa worked at Groupon as a Customer Service Representative from 2012 to 2015. During his tenure in Chicago, Illinois, he provided support to customers, addressing inquiries and resolving issues, which helped him develop strong communication and problem-solving skills.
Educational Background at Rutgers University
Stephen Kropa studied at Rutgers University–New Brunswick, where he earned a Bachelor's degree in English Language and Literature. His studies, completed from 2007 to 2010, provided him with a solid foundation in communication and analytical skills, which he applies in his professional roles.
Past Roles in Customer Service and Management
Stephen Kropa has held various positions in customer service and management. He worked as a Seasonal Site Director at Steve & Kate's Camp in 2019, as a Games Master at Flight Club Darts USA from 2018 to 2019, and as an On Site Coordinator at Lagunitas Brewing Company from 2017 to 2018. Additionally, he served as an On Site Supervisor at JCC Chicago from 2015 to 2017. These roles contributed to his expertise in managing teams and enhancing customer experiences.