Susanne Diana
About Susanne Diana
Susanne Diana serves as the Claims Training Manager at Secura Insurance in Appleton, Wisconsin, a position she has held since 2015. She has extensive experience in claims management, having worked in various roles at Secura Insurance and RSA since 2000.
Work at SECURA Insurance
Susanne Diana has held the position of Claims Training Manager at SECURA Insurance since 2015. In this role, she is responsible for overseeing the training and development of claims staff. Her tenure at SECURA spans several years, during which she has also worked as a Casualty Claims Representative and a Senior Workers' Compensation Claims Representative. Her extensive experience in various claims roles has contributed to her expertise in the insurance industry.
Education and Expertise
Susanne Diana earned her Bachelor's degree from the University of Wisconsin-Madison, where she studied from 1996 to 2000. In addition to her undergraduate education, she completed the 2017 Graduate PLX Certificate Series at the MRA Institute of Management in 2017. This educational background provides her with a solid foundation in management principles and claims handling.
Background
Susanne Diana began her career in the insurance sector at RSA, where she worked as a Workers' Compensation Compensability Representative from 2000 to 2003. She then joined SECURA Insurance, where she progressed through various roles, including Senior Workers' Compensation Claims Representative from 2007 to 2014 and Casualty Claims Representative from 2014 to 2015. Her career path reflects a commitment to the field of claims management.
Professional Experience
Throughout her career, Susanne Diana has accumulated significant experience in claims management. Before her current role as Claims Training Manager, she spent seven years as a Senior Workers' Compensation Claims Representative at SECURA Insurance. Her experience in both casualty and workers' compensation claims has equipped her with a comprehensive understanding of the complexities involved in claims processing.