Ben Edelstein
About Ben Edelstein
Ben Edelstein is the Director of Account Management at Secureframe, where he leverages his extensive experience in sales and customer service within complex industries. He holds a Bachelor of Business Administration and a Certified Associate in Project Management, and has previously held key roles at companies such as OneTrust and D3 Security.
Current Role at Secureframe
Ben Edelstein serves as the Director of Account Management at Secureframe, a position he has held since 2024. In this role, he is responsible for overseeing client relationships and ensuring customer satisfaction. His leadership focuses on fostering a collaborative environment where team members contribute to the company's success.
Previous Experience in Account Management
Prior to his current role, Ben worked at Secureframe as Senior Manager of Account Management from 2023 to 2024. He has also held various positions in account management at OneTrust, including Senior Account Manager and Manager of Account Management, from 2021 to 2022. His experience includes managing customer success initiatives and enhancing client relationships across multiple organizations.
Education and Certifications
Ben holds a Bachelor of Business Administration (BBA) from Langara College, where he studied Business Management from 2010 to 2014. Additionally, he earned an Associate's Degree in Social Sciences from the same institution, completing his studies from 2008 to 2012. He is also a Certified Associate in Project Management (CAPM) from the Project Management Institute (PMI).
Background in Customer Success
Ben has extensive experience in customer success and sales, particularly in complex and regulated industries. He worked at D3 Security as a Customer Success Manager and later as a Senior Customer Success Manager from 2017 to 2019. His roles have involved enhancing customer experiences and ensuring client satisfaction through proactive engagement.
Core Skills and Professional Philosophy
Ben's core skills include client management, sales, and communications, with a focus on Information Security and Compliance. He believes in creating a work environment that encourages all team members to contribute to the organization's success. His commitment to excellence is evident in his proactive approach to delivering exemplary customer experiences.