Jeremy Owsley
About Jeremy Owsley
Jeremy Owsley is a Customer Success Manager with extensive experience in client management and onboarding processes. He previously worked at Onspring Technologies, where he developed key metrics and frameworks that significantly improved client health and revenue opportunities.
Current Role at Secureframe
Jeremy Owsley serves as a Customer Success Manager at Secureframe, a position he has held since 2022. Based in Overland Park, Kansas, he focuses on ensuring client satisfaction and success through effective communication and support strategies. His role involves collaborating with various teams to enhance the overall client experience.
Previous Experience at Onspring Technologies
Prior to his current role, Jeremy worked at Onspring Technologies as a Client Success Manager from 2018 to 2022. During his tenure, he developed a client health matrix that aggregated key performance indicator (KPI) data to assess client health. He also created an onboarding program for new Client Success Managers and led initiatives to enhance client onboarding processes.
Experience at RiskIQ
Jeremy Owsley was employed at RiskIQ as a Customer Success Manager from 2016 to 2018. In this role, he was responsible for managing client relationships and ensuring that clients received the necessary support to maximize their use of the company's services.
Education and Training
Jeremy studied at Pittsburg State University and completed the IT Administration program at Centriq Training in 2016. His education provided him with a strong foundation in technology and client management, which he applies in his current and previous roles.
Achievements at Onspring Technologies
During his time at Onspring, Jeremy achieved a Customer Success Performance Index score of 421, significantly above the global average. He also designed a client risk methodology that saved over $750,000 in recurring revenue and identified more than $120,000 in upsell opportunities. His contributions helped enhance Onspring's reputation in the GRC category.