Jon Guilford
About Jon Guilford
Jon Guilford is a Customer Success Manager with a diverse background in customer experience and sales. He has worked in various roles across multiple companies, including Secureframe and Tech Data, and holds an Associate of Arts degree in Information Technology from St. Petersburg College.
Current Role as Customer Success Manager
Jon Guilford currently serves as a Customer Success Manager at Secureframe, a position he has held since 2024. In this role, he focuses on ensuring customer satisfaction and success by managing client relationships and addressing their needs effectively. His work is conducted remotely, allowing him to engage with clients across various locations.
Previous Experience at Secureframe
Before his current role, Jon Guilford worked at Secureframe as a Customer Experience Representative for seven months in 2023. He also held the position of Implementation Specialist from 2023 to 2024, where he contributed to onboarding and supporting clients in utilizing Secureframe's services. Both roles were performed remotely.
Sales Experience at Tech Data
Jon Guilford has a background in sales, having worked at Tech Data as a Senior Associate Sales Representative for seven months in 2021. Prior to that, he was an Associate Sales Representative at the same company from 2020 to 2021 for eight months. His experience at Tech Data involved engaging with clients and facilitating sales processes in the United States.
Career at A-LIGN
Jon Guilford worked at A-LIGN in 2022 as a Strategic Account Manager for six months. He also served as an Associate Account Manager for two months in 2021. His roles at A-LIGN involved managing client accounts and ensuring alignment with their strategic goals in Tampa, Florida.
Educational Background in Information Technology
Jon Guilford studied at St. Petersburg College, where he earned an Associate of Arts degree in Information Technology from 2016 to 2018. This educational background has provided him with foundational knowledge and skills relevant to his career in customer success and sales.
Experience at Chick-fil-A Franchise
Prior to his roles in technology and sales, Jon Guilford worked at Chick-fil-A Franchise as a Quality Supervisor/Team Lead from 2014 to 2020. In this position, he was responsible for overseeing team performance and ensuring quality service in Largo, Florida.