Juan Cruz
About Juan Cruz
Juan Cruz is a Customer Success Engineer at Securiti, where he focuses on implementing the company's product in customer environments to ensure integration and satisfaction. With a background in various technical roles, he has extensive experience in customer success and data privacy regulations.
Work at Securiti
Juan Cruz has been employed at Securiti as a Customer Success Engineer since 2021. In this role, he focuses on implementing Securiti's product within customer environments, ensuring seamless integration and customer satisfaction. He collaborates with account teams to demonstrate the value of Securiti's offerings through Proof of Concepts. His responsibilities also include troubleshooting Kubernetes environments and developing custom automations to enhance operational efficiency for customers.
Previous Experience
Prior to joining Securiti, Juan Cruz worked at Rubrik, Inc. as a Senior Customer Success Engineer from 2018 to 2021. He also held the position of Field Consultant at Rubrik for a brief period in 2021. His earlier experience includes serving as a 1st Lieutenant in the North Carolina National Guard from 2015 to 2020 and working at Dell EMC as a Senior Solutions Integration Specialist from 2011 to 2018. Additionally, he was a Technical Support Engineer at NetApp for seven months in 2010.
Education and Expertise
Juan Cruz earned a Bachelor of Science degree in Network and Communications Management from DeVry University, where he studied from 2002 to 2010. His educational background supports his expertise in geo-specific data privacy regulations, including CCPA and GDPR. He applies this knowledge in his current role to ensure compliance and effective data management for customers.
Technical Skills and Contributions
In his role at Securiti, Juan Cruz develops API automation procedures to efficiently handle Data Subject Requests, minimizing the need for customer interaction. He is skilled in troubleshooting Kubernetes environments, which allows him to promptly identify and resolve potential issues. His work in developing custom automations contributes to significant time savings for customers by reducing manual processes.