Orion Mondragon
About Orion Mondragon
Orion Mondragon is a Customer Success Engineer currently employed at Securiti in Raleigh, North Carolina. He has a background in technical support and customer success, with previous roles at Rubrik, Inc. and Varonis, and served as a Data Chief in the United States Marine Corps.
Current Role at Securiti
Orion Mondragon serves as a Customer Success Engineer at Securiti, a position he has held since 2021. He is based in Raleigh, North Carolina. In this role, he focuses on ensuring customer satisfaction and success by leveraging his technical expertise and problem-solving skills. His responsibilities include addressing customer inquiries, providing technical support, and facilitating the effective use of Securiti's products.
Previous Experience at Rubrik, Inc.
Before joining Securiti, Orion worked at Rubrik, Inc. as a Senior Customer Success Engineer I from 2018 to 2021. During his three years in Morrisville, North Carolina, he contributed to customer engagement and support, helping clients maximize their use of Rubrik's data management solutions. His experience at Rubrik enhanced his skills in customer relations and technical support.
Technical Support Role at Varonis
Orion's career includes a four-year tenure at Varonis, where he worked as a Technical Support Engineer from 2014 to 2018. His role involved providing technical assistance to customers, troubleshooting issues, and ensuring the effective implementation of Varonis solutions. This experience solidified his foundation in technical support and customer service.
Military Background in the United States Marine Corps
Orion Mondragon served in the United States Marine Corps as a Data Chief from 2009 to 2014. In this role, he managed data operations and developed skills in data management and leadership. His military experience provided him with a strong work ethic and the ability to adapt to various challenges, which he later applied in his civilian career.
Education and Technical Skills
Orion studied Computer Science at Wake Technical Community College from 2015 to 2017, where he achieved a focus in Data Storage and Administration. He also attended Central Piedmont Community College. His educational background supports his technical skills and enhances his capabilities in customer success and technical support roles.