Jeff O'connor
About Jeff O'connor
Jeff O'Connor serves as the Director of Customer Success at Security Compass, where he has worked since 2023. With over a decade of experience in supervisory management roles in the IT and enterprise software sectors, he has held various positions, including Director of Customer Success at ICwhatUC and Director of Product Support at Assent Compliance Inc.
Work at Security Compass
Jeff O'Connor has been serving as the Director of Customer Success at Security Compass since 2023. In this role, he leads a global team of customer service professionals, focusing on growth and management to enhance customer success outcomes. His responsibilities include overseeing customer engagement strategies and ensuring the successful deployment of enterprise solutions.
Previous Experience in Customer Success
Prior to his current position, Jeff O'Connor held various roles in customer success management. He worked at ICwhatUC as Director of Customer Success from 2021 to 2022. Before that, he was with Assent Compliance Inc, where he served as Director of Product Support from 2017 to 2021 and as Senior Customer Success Manager from 2015 to 2017. His experience spans over a decade in supervisory management roles within the information technology and enterprise software sectors.
Background in Client Success Management
Jeff O'Connor began his career in client success management at CNW Group, where he worked as Client Success Manager from 2011 to 2015 and later as Manager, Client Success for four years. His foundational experience also includes a role at dna13, where he served as Support Manager from 2007 to 2011 and as Product Specialist from 2006 to 2007.
Education and Expertise
Jeff O'Connor studied Political Science at Laurentian University/Université Laurentienne. His educational background complements his extensive experience in customer success and project management, particularly in large-scale implementations of enterprise solutions. He possesses bilingual proficiency in English and French, which enhances his ability to communicate effectively with a diverse client base.