Jeff Sarna
About Jeff Sarna
Jeff Sarna is an Enterprise Customer Success Manager at Security Compass, where he has worked since 2021. He has extensive experience in customer service and project management, having previously held roles at The Corporation of Massey Hall and Roy Thomson Hall, AudienceView, and Dexit Inc.
Work at Security Compass
Jeff Sarna has served as the Enterprise Customer Success Manager at Security Compass since 2021. In this role, he manages a portfolio of enterprise customers valued at approximately $7 million. His responsibilities include building success plans with customers and ensuring accountability to drive desired business outcomes. Sarna advocates for customers by fostering strong relationships with various departments, including Sales, Product Management, Support, and DevSecOps. He also conducts customer business reviews to highlight the impact of their work and guide future directions.
Previous Experience at Massey Hall and Roy Thomson Hall
Prior to his current role, Jeff Sarna worked at The Corporation of Massey Hall and Roy Thomson Hall for a total of seven years. He held multiple positions, including Ticketing Services Staff Supervisor from 2004 to 2009, where he oversaw ticketing operations. He briefly served as the Ticketing Services Customer Service Manager for five months in 2009 and as an Interim Systems Administrator for two months in the same year. His experience in these roles contributed to his customer service and management skills.
Experience at AudienceView
Jeff Sarna worked at AudienceView from 2009 to 2020, where he held various positions over an eleven-year span. He started as a Business Analyst, focusing on improving processes and policies to ensure consistent service levels and data availability. He later transitioned to Project/Program Manager, Service Delivery/Customer Engagement from 2015 to 2020. In this role, he was responsible for customer engagement and service delivery, enhancing his expertise in managing customer relationships and project management.
Education and Expertise
Jeff Sarna earned a Bachelor of Arts degree in English Literature and Language from the University of Waterloo — St. Jerome’s University Campus, studying from 1999 to 2003. His educational background has equipped him with strong communication skills, which he applies in his customer success role. Sarna's expertise includes customer relationship management, process improvement, and project management, developed through his diverse work experience.