Laura Mc Leod
About Laura Mc Leod
Laura McLeod serves as the Vice President of Customer Success and Services at Security Compass, where she has worked since 2022. She has a background in Communication and Media Studies from Brock University and has held various leadership roles in customer success across multiple companies.
Current Role at Security Compass
Laura Mc Leod serves as the Vice President of Customer Success and Services at Security Compass. She has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and service delivery. In her role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and resources. Laura appreciates the company's commitment to employee growth and development, which aligns with her professional values.
Previous Experience at Security Compass
Prior to her current role, Laura Mc Leod worked at Security Compass as the Vice President of Customer Success for eight months in 2021 and as the Director of Customer Success from 2020 to 2021. During her time in these positions, she played a key role in shaping customer engagement strategies and improving service outcomes for clients. Her experience at Security Compass has allowed her to develop a deep understanding of customer needs within the technology sector.
Career Background
Laura Mc Leod has a diverse career background in customer success and operations. Before joining Security Compass, she worked at Book4Time Inc. as the Director of Client Success from 2018 to 2020. Her earlier roles include Director of Ticketing Operations at the Hamilton Tiger-Cats Football Club from 2009 to 2014, Relationship Manager at AudienceView from 2015 to 2017, and Director of Client Operations at 360insights.com from 2017 to 2018. This range of experience has equipped her with valuable insights into client management and operational efficiency.
Education and Qualifications
Laura Mc Leod studied at Brock University, where she focused on Communication and Media Studies. She achieved a degree in Communications, which has provided her with a solid foundation in effective communication strategies and media relations. This educational background supports her current roles in customer success and service management, where clear communication is essential.