Candace Duncan, M.A., Cpcu, Clu, AI C, AI Ns, Acs, API
About Candace Duncan, M.A., Cpcu, Clu, AI C, AI Ns, Acs, API
Candace Duncan is a Claims Director at Security First Insurance, where she has worked since 2021. She has extensive experience in the insurance industry, having held various roles at State Farm and Security First Insurance, and holds multiple professional designations in property and casualty insurance.
Work at Security First Insurance
Candace Duncan has been serving as the Claims Director at Security First Insurance since 2021. In this role, she oversees various aspects of claims management, including monitoring claim system initiatives and conducting internal audit reviews of claim operations. She also assists executive management with legislative analysis related to claim trends, providing input on insurance legislative reform. Prior to her current position, she worked as a Claims Supervisor and Claims Manager at Security First Insurance, contributing to the company's claims processes and compliance efforts.
Previous Experience in Insurance
Before joining Security First Insurance, Candace Duncan held several positions at State Farm. She worked as a Claim Representative from 2006 to 2013, followed by a role as Customer Response Center Supervisor from 2013 to 2018. She also served as State Farm Payment Plan Supervisor for 10 months in 2019. Additionally, she briefly worked at Stillwater Insurance Group as a Property Claim Supervisor in 2019. Her diverse experience in claims management has equipped her with extensive knowledge of the insurance industry.
Education and Expertise
Candace Duncan holds a Bachelor of Arts in Business Administration and Mass Communications from the University of Florida - Warrington College of Business, which she completed from 1999 to 2003. She further pursued a Master of Arts in International Business at the same institution from 2003 to 2004. Additionally, she studied at the American Institute for Chartered Property Casualty Underwriters, achieving the Chartered Property and Casualty Underwriter designation from 2012 to 2015. She also completed her studies in Chartered Life Underwriter at The American College of Financial Services from 2006 to 2011.
Professional Responsibilities
In her role as Claims Director, Candace Duncan is responsible for overseeing anti-fraud investigations and approving dispositions in accordance with guidelines established by Security First Insurance management. She monitors claim system initiatives, designs changes, and provides input for system changes related to claim data and workflows. Her work includes conducting internal audits to ensure compliance with established guidelines and identifying opportunities for improvement within the claims process.