Kelli Gilliland
About Kelli Gilliland
Kelli Gilliland is a Litigation Manager with over 20 years of experience in insurance claims management, specializing in litigation handling and management. She has a strong background in developing strategic partnerships and improving claims processes, having worked at various insurance companies including Security First Insurance and Progressive Insurance.
Current Role as Litigation Manager
Kelli Gilliland currently serves as the Litigation Manager at Security First Insurance, a position she has held since 2021. In this role, she is responsible for overseeing litigation processes and managing claims related to legal disputes. Her expertise in claims management and litigation handling contributes to the organization's operational efficiency. Kelli's leadership in this position is supported by her extensive background in the insurance industry, which spans over 20 years.
Previous Experience at Security First Insurance
Before her current role, Kelli Gilliland worked at Security First Insurance as the Litigation and Casualty Department Supervisor from 2018 to 2021. She also served as a Litigation Specialist from 2016 to 2021. During her time at the company, she focused on improving claims management processes and developing best practices. Her experience at Security First Insurance has equipped her with a deep understanding of the organization's operations and strategic goals.
Professional Background in Insurance Claims Management
Kelli Gilliland has a robust professional background in insurance claims management, having worked in various capacities across multiple organizations. Her career includes a significant tenure at Progressive Insurance as a Litigation Specialist from 1986 to 2000. She also held positions at Liberty Mutual Insurance and NCA Group, where she served as a Senior Claims Specialist II and Claims Supervisor, respectively. This diverse experience has honed her skills in litigation handling and claims management.
Education and Expertise in Business Marketing
Kelli Gilliland earned her Bachelor of Science in Business Administration with a focus on Business Marketing from the University of Florida, where she studied from 1982 to 1985. This educational background has provided her with a solid foundation in business principles, which she applies in her current role in the insurance industry. Her expertise includes case management system conversion and developing strategic partnerships.
Skills in Staff Development and Process Management
Kelli Gilliland possesses strong skills in hiring, training, and mentoring staff. She has experience in interviewing and negotiating contracts with outside counsel, which is essential in her litigation management role. Additionally, she is skilled in billing system management and process management, contributing to her effectiveness in improving quality and efficiency in claims management.