Ashley Garcia
About Ashley Garcia
Ashley Garcia serves as the Manager of Customer Experience at SecurityGate.io, where she has worked since 2021. With a robust background in customer success and business development, she has held various roles at companies such as Alert Logic and Rackspace over the past decade.
Work at SecurityGate
Ashley Garcia has been the Manager of Customer Experience at SecurityGate.io since 2021. In this role, she focuses on enhancing customer satisfaction and engagement through strategic initiatives. Her tenure at SecurityGate follows her previous position as Senior Customer Success Lead within the same organization from 2019 to 2021. This progression reflects her commitment to improving customer experiences and her ability to lead teams effectively.
Previous Experience in Customer Success
Before joining SecurityGate, Ashley Garcia worked at Alert Logic as a Team Lead and Senior Customer Success Manager from 2018 to 2019. She also held the position of Customer Success Manager at Alert Logic from 2015 to 2018. These roles contributed to her extensive experience in customer success, where she developed skills in managing customer relationships and ensuring client satisfaction.
Background in Sales and Business Development
Ashley Garcia has a significant background in sales and business development, primarily with Rackspace. She held various positions, including Business Development Associate, Sales Manager, and Lead Development Representative from 2008 to 2014. Her experience in sales has equipped her with a strong understanding of customer needs and market dynamics, which she applies in her current role.
Education and Expertise
Ashley Garcia studied Marketing at Texas State University, where she earned her degree from 2004 to 2008. Her educational background provides a foundation for her expertise in customer experience strategies. She utilizes the Herrmann Whole Brain Model, particularly excelling in D Quadrant (Experimental Thinking), to innovate and enhance customer experience solutions.
Strengths and Skills
Ashley Garcia possesses top strengths identified by the Gallup Strength Finder, including Achiever, Responsibility, Discipline, Significance, and Communication. These strengths contribute to her effectiveness in managing customer experiences and leading teams. Her strong background in experimental thinking further supports her ability to develop innovative solutions in customer experience management.