Angelica Mabry
About Angelica Mabry
Angelica Mabry serves as the Director of Customer Success at Securly, where she has worked since 2022. With a background in customer success and sales management across various organizations, she focuses on process improvements and team development.
Current Role as Director of Customer Success
Angelica Mabry currently serves as the Director of Customer Success at Securly, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. She has initiated and implemented process improvements and best practices across the customer journey, contributing to the overall success of the organization.
Previous Experience at Securly
Angelica Mabry has a history with Securly, having worked as a Strategic Customer Success Manager from 2020 to 2022 and as a Senior Customer Success Manager from 2018 to 2019. During her tenure, she contributed to the development of customer success strategies and improved client relationships.
Background in Hospitality Management
Before her career in customer success, Angelica worked in hospitality management at Alliance Hospitality Management LLC. She served as an Event Coordinator & Sales Manager at Holiday Inn Stevens Point from 2007 to 2009 and as the Director of Sales at Holiday Inn Marshfield from 2009 to 2012. These roles provided her with foundational skills in sales and customer relations.
Education and Professional Development
Angelica Mabry earned a Bachelor of Arts in Communication with a focus on Public Relations from the University of Wisconsin-Stevens Point, studying from 2003 to 2007. She is currently pursuing an Executive MBA at Valar Institute, expected to complete in 2025. Additionally, she is certified by Gainsight as a Customer Success Manager and Leader, reflecting her commitment to professional development.
Experience in Educational Technology
Angelica has significant experience in the educational technology sector, having worked at Renaissance Learning in various roles from 2012 to 2018. Her positions included District Account Executive, Sales Specialist, Inside Sales Manager, and Customer Success Team Manager. She led initiatives to enhance digital outreach for smaller customers, demonstrating her focus on customer engagement in the EdTech industry.