Benjamin Muck
About Benjamin Muck
Benjamin Muck serves as the Director of Customer Success (East) at Securly, where he leads a team to enhance school districts' use of their product suite. He has a background in education and customer success, with previous roles in teaching and management across various organizations.
Current Role at Securly
Benjamin Muck serves as the Director of Customer Success (East) at Securly, a position he has held since 2021. In this role, he leads a team of Customer Success Managers and Account Managers. His responsibilities include assisting school districts in effectively utilizing Securly's product suite, enhancing renewal rates, and driving revenue growth. Muck works closely with various educational institutions across the United States, focusing on renewal agreements, expansion sales, product training, and resource optimization to ensure schools receive high-quality experiences.
Previous Experience in Education
Before joining Securly, Benjamin Muck held several positions in the education sector. He worked as a Science Teacher and Department Chair at Charlotte-Mecklenburg Schools from 2004 to 2012. He also served as a Physics and Biology Teacher (Long Term Substitute) at Lake Forest High School from 2012 to 2013. Additionally, he taught 6th Grade Science at Woodland Middle School from 2003 to 2004. His extensive background in education has equipped him with insights into the needs of school districts.
Career at Securly
Benjamin Muck has had multiple roles at Securly. He began as a Customer Success Manager in 2018 and transitioned to Senior Customer Success Manager from 2019 to 2021. In 2021, he became the Manager of Customer Success for a brief period before advancing to his current role. His progression within the company highlights his expertise in customer success and his ability to drive results in educational technology.
Educational Background
Benjamin Muck holds a Bachelor of Science degree in Movement Science from Grand Valley State University, which he completed from 1997 to 2002. He furthered his education by obtaining a Master's in Education with a focus on Curriculum and Supervision from the University of North Carolina at Charlotte in 2009. His educational qualifications support his roles in both teaching and customer success within the education technology sector.
Professional Development Experience
Prior to his current role at Securly, Benjamin Muck worked as a Professional Development Manager at Goldstar Learning, Inc from 2013 to 2017. In this capacity, he focused on enhancing educational practices and supporting educators in their professional growth. He also served as a Data Consultant/Trainer at Premier Healthcare Alliance for a brief period in 2012, where he gained experience in data-driven decision-making.