Mauricio P.
About Mauricio P.
Mauricio P. is a Tier 2 Support professional at Securly, specializing in LATAM support and customer escalations. He has a background in Information Technology and extensive experience in customer support roles across various companies in Mexico.
Current Role at Securly
Mauricio P. currently serves as Tier 2 Support at Securly, a position he has held since 2023. He is based in Cancún, Quintana Roo, Mexico. In this role, he is responsible for managing LATAM support, deployments, and escalations for customers in Latin America. His work involves addressing complex customer issues and ensuring effective communication between the support team and clients.
Previous Experience at Securly
Before his current role, Mauricio P. worked at Securly in various capacities. He served as Tier 1 Support from 2021 to 2022, where he gained foundational experience in customer support. Prior to that, he worked in Support Ops from 2019 to 2021, focusing on pre-sales and post-sales internal tasks. His tenure at Securly provided him with a comprehensive understanding of customer needs and operational processes.
Experience at Pegaso Tecnología
Mauricio P. worked as Team Manager at Pegaso Tecnología from 2015 to 2017 in the Puebla de Zaragoza Area, Mexico. In this role, he managed a team and oversaw various projects, contributing to the company's operational efficiency. His experience in team management enhanced his leadership skills and prepared him for future roles in customer support.
Education and Expertise
Mauricio P. earned a Bachelor's degree in Information Technology from Tecnológico de Monterrey, studying from 2005 to 2011. His educational background provided him with a solid foundation in technology and problem-solving skills, which are essential in his current and previous roles in customer support and operations.
Involvement in the Maker Movement
Mauricio P. identifies as a part of the Maker movement, which emphasizes creativity and innovation through the use of unexpected materials. This involvement reflects his interest in hands-on projects and the development of new ideas, which complements his professional skills in technology and support.