Nicholas Vertz
About Nicholas Vertz
Nicholas Vertz is a Strategic Customer Success Manager with a strong background in education and customer success roles. He holds a Master of Education and has extensive experience in the EdTech industry, focusing on customer retention and growth.
Work at Securly
Nicholas Vertz currently serves as a Strategic Customer Success Manager at Securly, a position he has held since 2022. In this role, he focuses on enhancing customer retention and driving growth within the education technology sector. His responsibilities include developing strategies to ensure customer satisfaction and success, aligning with Securly's mission to support educators and students. His experience in customer success roles allows him to effectively manage relationships and foster a positive experience for clients.
Education and Expertise
Nicholas Vertz holds a Master of Education (M.Ed.) in Educational Leadership and Administration from Marian University of Fond du Lac, where he studied from 2007 to 2010. He also earned a Bachelor of Science (BS) in Elementary Education and Teaching from the University of Wisconsin Oshkosh, completing his studies between 1998 and 2003. His educational background provides him with a solid foundation in both teaching and leadership within educational settings.
Background
Nicholas Vertz has a diverse professional background in education and customer success. He began his career as a teacher at Pulaski Community School District from 2004 to 2007. He transitioned into the EdTech industry, working in various roles at Renaissance Learning, including Customer Success Representative, Inside Sales Manager, and Customer Success Team Manager. He also served as a Customer Success Manager at GoGuardian before joining Securly. His experiences across K12 and Higher Education sectors have shaped his approach to customer success.
Achievements in Customer Success
Nicholas Vertz has demonstrated a strong commitment to educator success and student growth throughout his career. His focus on customer success as a continuous journey has influenced his strategies in sales and customer management. He has worked to implement practices that enhance customer retention and foster growth within his client base, contributing to transformative changes in the education technology landscape.