Praveen Upadhyay
About Praveen Upadhyay
Praveen Upadhyay is a Customer Experience Manager with extensive experience in designing B2B Enterprise SaaS products across various domains. He has held key positions at companies such as Indecomm Global Services and Infosys, and has been recognized for his contributions to products featured in Gartner's Magic Quadrant.
Current Role at Securly
Praveen Upadhyay serves as the Customer Experience Manager at Securly, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction through effective design strategies. His responsibilities include leading cross-functional design teams and optimizing design operations to improve efficiency and productivity. His work contributes to the overall user experience of Securly's products.
Previous Experience at Indecomm Global Services
Prior to his current role, Praveen Upadhyay worked at Indecomm Global Services as the Design Head from 2003 to 2016. During his 13 years in this position, he was involved in various design projects that contributed to the company's growth and innovation in the design sector. His experience in this role laid the foundation for his expertise in user experience design.
Experience at Infosys
Praveen Upadhyay held multiple roles at Infosys, including Consultant - Experience Design and UX Architect. He worked as a Consultant from 2019 to 2020 for four months and as a UX Architect from 2018 to 2019 for one year. In these roles, he focused on enhancing user experience through effective design solutions, contributing to the development of various projects.
Educational Background
Praveen Upadhyay has a diverse educational background in design and technology. He studied at HAL Lucknow from 1987 to 1992, followed by a Bachelor of Fine Arts in Design and Applied Arts from Lucknow University from 1993 to 1997. Additionally, he completed a Diploma in Advanced Computer Arts at CDAC-ACTS in 2002. This combination of education has equipped him with the skills necessary for his career in design.
Expertise in B2B Enterprise SaaS Products
Praveen Upadhyay possesses extensive experience in designing B2B Enterprise SaaS products across various domains, including insurance, BFSI, logistics, and EdTech. He specializes in translating complex technical solutions into user-friendly interfaces, which enhances customer satisfaction and drives business success. His expertise is instrumental in creating products that have been recognized in Gartner's Magic Quadrant.