Stefanie Stevens
About Stefanie Stevens
Stefanie Stevens is the Vice President of Customer Success at Securly, with extensive experience in customer success roles across various industries, including EdTech and Fintech. She has a strong analytical background and a proven track record in managing client services and building relationships at the executive level.
Current Role at Securly
Stefanie Stevens serves as the Vice President of Customer Success at Securly, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and retention, leveraging her extensive experience in customer success management. Her responsibilities include overseeing customer support and ensuring that clients achieve their desired outcomes with Securly's products and services.
Previous Experience in Customer Success
Before joining Securly, Stefanie held several significant roles in customer success across various organizations. She was the Vice President of Customer Success at Wonderlic from 2022 to 2023, and prior to that, she worked at Juvo in the same capacity from 2017 to 2020. Her experience also includes serving as the Vice President of Customer Experience at NovoEd from 2020 to 2022, where she focused on enhancing the overall customer journey.
Background in Client Services
Stefanie has a robust background in client services, having worked in various leadership roles. She served as the Senior Director of Client Services at FIS from 2015 to 2017 and held the position of Director of Client Services at UBC from 2005 to 2007. Her early career included a role as Manager of Client Services at MarketLive from 2003 to 2005, where she developed foundational skills in managing client relationships.
Education and Expertise
Stefanie holds a Bachelor of Arts degree in History from Wellesley College. Her expertise encompasses managing multi-product support and professional services implementation teams. She is analytical, metrics-driven, and process-oriented, with a strong focus on achieving business objectives. Her proficiency in negotiation and consensus building enhances her ability to drive business success.
Technical Proficiency and Industry Experience
Stefanie possesses extensive experience in B2B SaaS companies across various sectors, including EdTech, HRTech, Fintech, and Biotech. She is proficient in a wide range of technology tools such as Salesforce Service Cloud, Zendesk, and Google Analytics, among others. This technical expertise supports her role in customer success and enhances her ability to meet client needs effectively.