Denine Jackson
About Denine Jackson
Denine Jackson is a Scheduling Coordinator currently employed at Seek Now in Louisville, Kentucky, and has worked as a Member Services Representative at HealthEquity since 2021. She has a background in customer service and healthcare, with experience in various roles that involve outreach, stakeholder program promotion, and claims filing practices.
Current Role at HealthEquity
Denine Jackson serves as a Member Services Representative at HealthEquity, a position she has held since 2021. In this role, she is responsible for conducting phone and email outreach to vendors and business partners to address and resolve service issues. Her work is focused on enhancing customer relations and ensuring effective communication between stakeholders.
Work at Seek Now
Denine Jackson currently works as a Scheduling Coordinator at Seek Now, a role she has occupied since 2021. In this capacity, she collaborates with Sales, Healthcare, and Network Management teams to improve relations among customers, employer groups, and providers. Her responsibilities include promoting stakeholder programs and identifying opportunities to enhance these relationships.
Previous Experience
Prior to her current roles, Denine Jackson worked at Molina Healthcare as a Core Review Processor for two months in 2021. She also served as a Patient Care Coordinator at ICS - AmerisourceBergen from 2019 to 2021. In these positions, she developed skills in managing customer interactions and addressing service-related issues.
Education and Certifications
Denine Jackson completed her high school education at Wilby High School, earning a diploma from 1980 to 1983. She furthered her education at Guilford Technical Community College, where she obtained a certificate in Customer Service Support/Call Center/Teleservice Operation from 1997 to 1998, and another certificate in Medical Office Assistant/Specialist from 1999 to 2000.
Skills and Expertise
Denine Jackson possesses expertise in recognizing patterns of inconsistent and inaccurate claims filing practices among customers and providers. She educates and encourages customers to utilize alternative delivery channels, including self-service and web platforms, to enhance their experience and streamline service delivery.