Athena Marsh
About Athena Marsh
Athena Marsh is an Enterprise Customer Success Manager with extensive experience in customer relationship management and sales support. She has held various positions in notable companies and holds a Bachelor's degree in Communication from The Ohio State University and a Master's degree in Human Resources Management from Keller Graduate School of Management.
Work at SeekOut
Athena Marsh currently serves as an Enterprise Customer Success Manager at SeekOut, a position she has held since 2021. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction. Her responsibilities include managing enterprise accounts and providing support to maximize customer success. Athena's experience in customer success management positions her to effectively address client needs and drive engagement.
Previous Experience in Customer Success
Prior to her role at SeekOut, Athena Marsh worked at Seamless.AI as an Enterprise Customer Success Manager from 2020 to 2021. She also held the position of Client Relationship Manager at West Corporation from 2015 to 2020. Her earlier experience includes roles at Exact as a Customer Advocate & Client Care Manager from 2007 to 2015, and at Sterling Commerce, an AT&T company, as an Inside Account Manager and Sales Support from 2004 to 2006.
Education and Expertise
Athena Marsh earned her Bachelor's degree in Communication from The Ohio State University, where she studied from 1996 to 1999. She furthered her education by obtaining a Master's degree in Human Resources Management and Services from Keller Graduate School of Management of DeVry University, studying from 2018 to 2020. Her educational background supports her expertise in contract negotiations and sales support.
Technical Skills and Tools
Athena possesses advanced skills in using various systems, including SQY, Sales Force, and Oracle-based platforms. These technical skills enhance her ability to manage customer relationships effectively. Her proficiency with these tools is essential for tracking customer interactions and optimizing support processes.
Background in Sales and Account Management
Athena Marsh has a robust background in sales and account management, beginning her career at Qwest as a Qwest Business Partner & Inside Account Manager from 1999 to 2004. She has accumulated significant experience in managing client relationships and providing sales support throughout her career, which spans over two decades.