Carleigh Smith
About Carleigh Smith
Carleigh Smith serves as the Project Manager of Grow Implementation at SeekOut, where she leads project kick-off calls and coordinates the discovery process for successful project delivery. With a background in implementation and marketing, she has developed a strong focus on enhancing client experiences and aligning software solutions with organizational goals.
Work at SeekOut
Carleigh Smith has been serving as the Project Manager of Grow Implementation at SeekOut since 2022. In this role, she leads project kick-off calls and coordinates the discovery process for project delivery. She provides updates to internal leadership and customers to ensure project success. Carleigh collaborates with Product and Engineering teams to influence recommendations prior to the execution of the Statement of Work. Her responsibilities also include managing the transition between pre-sales and implementation teams, ensuring a smooth handover.
Education and Expertise
Carleigh Smith studied at East Carolina University from 2011 to 2016, where she earned a degree in Interpersonal and Organizational Communication, with a minor in Psychology. This educational background has equipped her with skills in communication and understanding organizational dynamics, which she applies in her project management role. Her expertise includes enhancing the admin experience and configuring software to align with organizational goals.
Background
Before joining SeekOut, Carleigh Smith held various positions that contributed to her professional development. She worked at LiveSafe as an Implementation and Marketing Intern from 2015 to 2016, followed by a role as an Implementation Consultant until 2017. She then served as the Senior Implementation Manager of Higher Education at LiveSafe from 2018 to 2019. Carleigh transitioned to 15Five, where she worked as an Implementation Specialist from 2019 to 2020 and later as a Senior Implementation Manager until 2022.
Achievements
In her roles, Carleigh Smith has focused on driving alignment across various domains, including business, technical, compliance, data privacy, and legal requirements. She leads functional discovery sessions with Sales Engineers to ensure a comprehensive understanding of clients' current workflows. Carleigh documents solution implementation plans and ensures acceptance and buy-in from stakeholders. She emphasizes building effective processes for client onboarding and continuously seeks to improve accountability and client experience.