Joshua Fifield
About Joshua Fifield
Joshua Fifield serves as the Enterprise Customer Success Manager at SeekOut, where he has worked since 2021. He has a diverse background in customer success and talent acquisition, with previous roles at various organizations including Republic Airways and Plan Forward.
Work at SeekOut
Joshua Fifield has been serving as an Enterprise Customer Success Manager at SeekOut since 2021. In this role, he is responsible for creating customized success plans that align with customer goals, ensuring success and return on investment (ROI). He acts as a Subject Matter Expert in recruiting, with a focus on search techniques, complex Boolean syntax, candidate engagement, and passive candidate sourcing. Additionally, he develops various content types, including training videos, blog articles, and support articles, and participates in live webinars to enhance customer understanding and engagement.
Education and Expertise
Joshua studied at the Kelley School of Business in Indianapolis, where he earned a Bachelor of Science (B.S.) in Human Resources Management and Business Management from 2011 to 2014. He also attended Indiana State University, focusing on Health and Human Services in the School of Nursing from 2008 to 2011. His educational background supports his expertise in customer success and talent acquisition, allowing him to effectively contribute to customer satisfaction and engagement strategies.
Background
Joshua has a diverse professional background in customer success and talent acquisition. He began his career as a Resident Assistant at Indiana State University from 2009 to 2011. He then worked in various roles at Republic Airways, including Talent Acquisition Consultant and Regional Talent Acquisition Consultant, from 2015 to 2019. Prior to joining SeekOut, he served as a Customer Success Manager at Plan Forward from 2019 to 2021 and briefly worked as an Onboarding Administrator at That's Good HR, Inc in 2014.
Achievements
Joshua has received recognition for his performance in customer success. He achieved the Target Achievement Award for two consecutive years, 2021 and 2022, for maintaining over 100% renewal rates. This accomplishment highlights his effectiveness in fostering customer relationships and ensuring their ongoing satisfaction with the services provided.