Will Kivinski
About Will Kivinski
Will Kivinski serves as the Customer Education Manager at SeekOut, where he has significantly enhanced customer training and engagement. He has a diverse background in customer success and operations, previously working at notable companies such as YouTube, Google, and Greenhouse Software.
Current Role at SeekOut
Will Kivinski serves as the Customer Education Manager in the Customer Success department at SeekOut, a position he has held since 2023. In this role, he focuses on enhancing customer education and engagement through various initiatives. He has successfully trained over 1000 customers through onboarding and specialized training sessions. Kivinski has also implemented in-app notifications via Intercom to promote educational content and drive user sign-ups. His contributions include redesigning the educational onboarding series and introducing new webinar sessions tailored to specific user needs.
Previous Experience at YouTube
Kivinski worked at YouTube from 2008 to 2012, initially as an Operations Strategist in Monetization and later as a Recruiting Specialist. During his tenure, he contributed to the successful monetization and profitability of a product launch. He played a key role in staffing a new 41,000 sq. ft. studio in Los Angeles for YouTube Creators. His experience at YouTube provided him with a solid foundation in customer engagement and operational strategy.
Career Path in Customer Success
Kivinski has extensive experience in customer success roles across various companies. He worked at Greenhouse Software in multiple capacities, including Sr. Customer Success Manager and Customer Support Operations Manager. His responsibilities included developing a Consultant Certification Program that created an additional revenue stream. He also contributed to customer support quality control at Google and Elemental Cognition, where he led initiatives during significant events such as the 2021 Super Bowl.
Educational Background
Kivinski earned a Bachelor of Science degree in Business Administration from the University of California, Riverside, where he studied from 2001 to 2005. His educational background has equipped him with the skills necessary for his roles in customer success and education management. Additionally, he participated in a program at Farm School (18 Reasons & Bi Rite Farms) in 2015, further diversifying his knowledge and experiences.
Contributions to Diversity and Inclusion
Throughout his career, Kivinski has actively participated in Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives and Employee Resource Groups (ERGs) at various organizations, including Google, AdRoll, and Greenhouse. His involvement in these initiatives highlights his commitment to fostering inclusive environments and supporting diverse teams within the workplace.