Alfred M.
About Alfred M.
Alfred M. is a Software Support Engineer with over a decade of experience in technical support and software integration. He has previously worked at notable organizations such as Diamond Trust Bank Kenya Ltd and BBC News, and he holds a BEng in Telecommunications from Queen Mary University of London.
Work at Seeq
Currently, Alfred M. serves as a Software Support Engineer at Seeq Corporation, a position he has held since 2020. In this role, he engages directly with customers to address technical challenges related to software deployment and integration. His responsibilities include resolving issues that users encounter, often through virtual meetings via Zoom. Alfred's focus on customer interaction is aimed at enhancing user experience and ensuring effective use of the company's software solutions.
Previous Experience at BBC News
Alfred M. worked as a Technical Support Specialist (Engineer) at BBC News from 2018 to 2020. During his two years in this role, he provided technical support and troubleshooting for various systems. His experience at BBC News contributed to his expertise in managing technical challenges and supporting users in a fast-paced media environment.
Experience at Diamond Trust Bank Kenya Ltd
Before his tenure at BBC News, Alfred M. was employed as a Credit Analyst at Diamond Trust Bank Kenya Ltd from 2010 to 2012. This two-year role in Nairobi, Kenya, involved analyzing credit data and financial statements to determine the risk in lending money to clients. His experience in the banking sector provided him with a strong foundation in financial analysis and customer service.
Education and Expertise
Alfred M. studied Telecommunications at Queen Mary University of London, where he earned a Bachelor of Engineering (BEng) degree from 2006 to 2010. His educational background has equipped him with a solid understanding of telecommunications systems. Additionally, he possesses expertise in aviation navigation systems, further enhancing his technical skill set.
Technical Skills and Experience
With over a decade of experience, Alfred M. has developed proficiency in both Linux and Windows operating systems. His technical skills include integrating customer identity and authentication infrastructures with software solutions. This experience underlines his capability to handle complex technical environments and contribute to product development efforts aimed at improving customer satisfaction.