Kiley Sheehy
About Kiley Sheehy
Kiley Sheehy is a Senior Customer Success Manager at Seeq Corporation, with a background in customer success and growth marketing across various companies. She has a degree in Mechanical Engineering from The University of Kansas and experience in enhancing customer engagement and simplifying processes.
Work at Seeq
Kiley Sheehy currently serves as a Senior Customer Success Manager at Seeq Corporation, a position she has held since 2023. In this role, she focuses on enhancing customer engagement through improved user interface introduction and adoption strategies. She aims to simplify the renewal process and provide ongoing education for customers, ensuring they derive maximum value from Seeq's offerings.
Previous Experience in Customer Success
Before joining Seeq, Kiley worked at Mixpanel in various roles, including Customer Success Manager and Renewal Specialist. During her tenure from 2018 to 2021, she concentrated on customer engagement and retention strategies. She also served as a Growth Marketing Manager at Mixpanel from 2021 to 2022, where she focused on optimizing customer interactions and experiences.
Educational Background
Kiley Sheehy studied Mechanical Engineering with a concentration in Biomechanics at The University of Kansas, earning her Bachelor of Science degree from 2009 to 2013. Prior to that, she attended Thomas Jefferson High School for Science and Technology and Stoney Creek High School, where she completed her high school education.
Professional Development and Skills
Kiley has developed a strong skill set in customer success and marketing throughout her career. She employs techniques such as the 'five whys' to analyze customer behavior and improve user experience. Her experience spans various roles, including Sales Engineer at Johnson Controls and Project Manager Sales Operations, where she honed her analytical and operational skills.
Involvement in Community Organizations
From 2018 to 2021, Kiley served as Committee Chair for the Junior League of San Francisco, Inc. During her three years in this role, she contributed to community initiatives and organizational development, showcasing her commitment to community engagement and leadership.