Nicholas Gigliotti
About Nicholas Gigliotti
Nicholas Gigliotti serves as the Director of Customer Success at Seeq Corporation, where he has worked since 2023. He has a background in Chemical Engineering and extensive experience in customer success management, project management, and operations across various companies.
Current Role at Seeq Corporation
Nicholas Gigliotti currently serves as the Director of Customer Success at Seeq Corporation, a position he has held since 2023. He is based in Richmond, Virginia, where he focuses on enhancing customer satisfaction and ensuring successful software implementation. His role involves overseeing customer success initiatives and leading a team to support clients in achieving their desired outcomes with Seeq's products.
Previous Experience at Seeq Corporation
Prior to his current role, Nicholas held several positions at Seeq Corporation. He worked as a Group Manager for Customer Success Management in the EMEA/APAC regions from 2021 to 2023 and as a Senior Analytics Engineer from 2019 to 2021. Additionally, he served as a Principal Customer Success Manager for six months in 2021. His tenure at Seeq involved developing customer relationships and guiding clients from initial proof of concept to long-term contracts.
Educational Background
Nicholas Gigliotti studied at Virginia Tech from 2011 to 2015, where he earned a degree in Chemical Engineering. His education provided a strong foundation in engineering principles, which he has applied throughout his career in various technical and managerial roles.
Professional Background in Engineering
Nicholas has a diverse background in engineering and customer success. He worked as a Chemical Engineer at Eastman Chemical Company from 2016 to 2018 and completed a cooperative education program at ExxonMobil in 2014. His experience includes operations, continuous improvement, control system design, and managing capital projects, which have contributed to his expertise in customer success.
Skills and Achievements
Nicholas has developed strong project management skills, exemplified by his leadership in achieving SOC 2 Type 2 certification for a SaaS product. He has also demonstrated the ability to influence without authority, guiding customers to realize significant ROI through effective training and use case development. His international experience has enhanced his people management skills, allowing him to work effectively with diverse cultures.