Shamus Cunningham
About Shamus Cunningham
Shamus Cunningham is a Senior Principal Analytics Engineer and Director of Customer Success Operations at Seeq Corporation, where he has worked since 2022. He holds a Bachelor of Science in Mechanical Engineering from the Massachusetts Institute of Technology and has extensive experience in analytics and customer engagement.
Work at Seeq
Shamus Cunningham currently serves as the Senior Principal Analytics Engineer and Director of Customer Success Operations at Seeq Corporation. He has held this position since 2022, contributing to the company's operations in the San Francisco Bay Area. In this role, he focuses on enhancing customer engagement and optimizing workflows. He has created a program that integrates CRM data with click tracking, which has improved customer interactions for the sales team and streamlined processes for the engineering team.
Education and Expertise
Shamus Cunningham studied at the University of Cambridge and holds a Bachelor of Science (BS) degree in Mechanical Engineering from the Massachusetts Institute of Technology (MIT), where he attended from 2005 to 2009. His educational background provides a strong foundation for his expertise in analytics engineering and customer success operations. He specializes in showcasing products at trade shows and customer meetings, focusing on understanding customer challenges and developing effective solutions.
Background
Before joining Seeq Corporation, Shamus Cunningham worked as a Project Engineer at Energy and Resource Solutions from 2009 to 2013, where he gained experience in engineering projects in North Andover, MA, and San Jose, CA. He later returned to Seeq Corporation, where he served as the Analytics Engineering Group Leader and Usability Product Owner from 2014 to 2022. His background in engineering and analytics has shaped his approach to product development and customer success.
Achievements
Shamus Cunningham has played a critical role in guiding the product roadmap at Seeq Corporation. He communicates user insights and pain points to the development team, ensuring that customer feedback is integrated into product enhancements. Additionally, he provides training to new users through both on-site and remote support, helping to facilitate a smooth onboarding process and improve user experience.