Alison Shen
About Alison Shen
Alison Shen is a Senior Operations Manager with extensive experience in operations and project management across various companies, including Segment, Okta, and Deloitte Consulting. She holds a Bachelor of Science in Business/Managerial Economics from the University of California, Davis.
Current Role as Senior Operations Manager
Alison Shen currently serves as a Senior Operations Manager at Segment, a position she has held since 2022. In this role, she is responsible for overseeing operations and ensuring that projects align with company goals. Her work involves coordinating with various stakeholders to meet project milestones and deadlines. This position builds on her previous experience in operations and project management.
Experience at Segment
Prior to her current role, Alison Shen worked at Segment as a Senior Operations Analyst from 2021 to 2022. During her tenure, she focused on enhancing operational efficiencies and supporting the company's growth initiatives. Her contributions included developing key performance indicators (KPIs) to respond to changes in the market and improve overall performance.
Professional Background in Consulting and Finance
Alison Shen has a diverse professional background, having worked at Deloitte Consulting in various roles from 2014 to 2018. She started as a Project Controller Summer Scholar and progressed to Project Controller Analyst and then Project Controller Consultant. Her experience also includes a brief role as a Junior Fund Accountant at State Street in 2014, where she gained foundational knowledge in finance.
Experience in Professional Services
From 2018 to 2020, Alison Shen worked at Okta, Inc. as a Global Professional Services Analyst. In this role, she managed a program aimed at improving product adoption and reducing customer churn through enhanced Professional Services strategies. She also served as a Partner Success Manager at DocuSign from 2020 to 2021, where she further developed her skills in client management and service delivery.
Educational Background
Alison Shen earned her Bachelor of Science (B.S.) degree in Business/Managerial Economics from the University of California, Davis, completing her studies from 2011 to 2015. This educational foundation equipped her with essential skills in economic analysis and business strategy, which she has applied throughout her career.