Andrew Rawson
About Andrew Rawson
Andrew Rawson is a Customer Experience Manager specializing in Digital Customer Success at Segment, where he focuses on product adoption and customer retention. He has a diverse background in sales and customer success roles across various organizations, including HomeAdvisor and TEKsystems.
Current Role at Segment
Andrew Rawson currently serves as the Customer Experience Manager for Digital Customer Success at Segment. He has been in this role since 2024, focusing on enhancing customer onboarding and engagement. His responsibilities include overseeing product adoption and customer retention strategies. This position allows him to leverage his expertise in digital customer success to improve overall customer experiences.
Previous Experience at Segment
Prior to his current role, Andrew Rawson worked at Segment as a Customer Success Manager from 2023 to 2024 and as an Inbound Sales Development Representative from 2021 to 2023. During his time in these positions, he developed skills in customer relationship management and contributed to the company's customer success initiatives while working remotely from Denver, Colorado.
Professional Background
Andrew Rawson has a diverse professional background that includes roles in sales, recruitment, and customer success. He worked as a Sales Consultant at HomeAdvisor for seven months in 2020-2021 and served as an MSP Lead Recruiter at TEKsystems from 2019 to 2020. He also held a position as a Cloud, Risk, and Security Services Recruiter at TEKsystems from 2016 to 2019. His experience spans various industries, enhancing his ability to manage customer relationships effectively.
Education and Expertise
Andrew Rawson earned a Bachelor of Science in Business Administration from Colorado State University, where he studied from 2011 to 2015. He also completed his high school education at Mercer Island High School, graduating in 2011. His academic background, combined with his professional experience, has equipped him with expertise in digital customer success, project management, and customer retention strategies.
Leadership Experience
Andrew Rawson served as President of the Pi Kappa Phi Fraternity at Colorado State University from 2013 to 2015. In this leadership role, he developed skills in team management and organizational leadership, which are essential for fostering strong internal and external relationships in his current customer success role.