Billy Owen
About Billy Owen
Billy Owen is a Senior Customer Success Manager at Segment, based in Sydney, Australia, with a strong background in customer satisfaction and retention. He has held various roles in customer success and project management across multiple industries, demonstrating a commitment to data-driven decision making and customer-centric innovation.
Current Role at Segment
Billy Owen serves as a Senior Customer Success Manager at Segment, a position he has held since 2022 in Sydney, New South Wales, Australia. In this role, he focuses on managing Enterprise and Mid-Market customers across various industries, including FinTech, EdTech, Retail, Telecommunications, B2B SaaS, and Online Marketplaces. His responsibilities include driving customer satisfaction, retention, and growth, while collaborating with leaders across data, marketing, product, sales, support, and engineering to align solutions with customer needs.
Previous Experience in Customer Success
Prior to his current role at Segment, Billy Owen worked at Twilio as a Customer Success Manager - Segment from 2021 to 2022. He also held the position of Senior Customer Success Manager - Segment at Twilio starting in 2022. His experience in customer success is complemented by his tenure at MOQdigital, where he worked as a Project Manager and Associate Project Manager from 2018 to 2021. This background has equipped him with a strong foundation in customer-centric innovation and data-driven decision-making.
Sales and Management Experience
Billy Owen's career includes significant experience in sales and management roles. He worked as a Membership Sales Consultant at Goodlife Health Clubs from 2014 to 2015 in Camberwell, Victoria, Australia. He also served as Operations Manager at Elsternwick Park Tennis Centre from 2015 to 2017 in Melbourne, Australia. Additionally, he held various positions at Springday Pty Ltd, including Pre-Sales Consultant and Project Manager/Business Operations Officer, which further developed his skills in managing customer relationships and operations.
Educational Background
Billy Owen studied at the University of Melbourne, where he earned a Bachelor of Science (B.Sc.) degree with a focus on Human Structure & Function from 2011 to 2014. He also completed Certificate III & IV in Personal Training at PT Academy in 2011. His educational background provides him with a solid understanding of scientific principles, which he applies in his professional roles.