Dan Hooper
About Dan Hooper
Dan Hooper serves as the Customer Success Director APJ at Segment, where he focuses on helping customers maximize their investment in the Segment Platform. He has extensive experience in various leadership roles across multiple companies, including BMC Software and Mach Technology, and has a background in the Royal Australian Air Force.
Current Role at Segment
Dan Hooper serves as the Customer Success Director APJ at Segment, a position he has held since 2023. In this role, he focuses on ensuring that customers derive value from their investments in the Segment Platform. He leads a team of Professional Services Architects and Customer Success Managers, providing support to customers and partners. His leadership emphasizes accountability and responsibility within the team.
Previous Experience at BMC Software
Dan Hooper has extensive experience at BMC Software, where he held several positions over the years. He worked as the Director of the Consulting Services Centre of Innovation from 2021 to 2022. Prior to that, he served as the APAC Practice Director from 2019 to 2021 and as the Practice Lead & Lead Architect APAC from 2014 to 2019. His earlier roles included Senior Consultant and Consultant in BMC Services, contributing to his comprehensive understanding of customer needs and service delivery.
Background in Technology and Engineering
Before his tenure at BMC Software, Dan Hooper worked in various technology and engineering roles. He was the General Manager of Engineering at Mach Technology from 2009 to 2011 and held positions at INTERACTIVE Pty Ltd, including National IT Manager and Hardware/Data Centre Engineer. His career began in the Royal Australian Air Force as an Air Surveillance Operator from 1994 to 2000, providing him with a solid foundation in technical operations.
Education and Leadership Training
Dan Hooper completed his secondary education at Galvin Park Secondary College, achieving Year 12 from 1991 to 1993. He furthered his education in leadership by studying Organizational Leadership at Leadership Beyond the Theory in 2020. This training has equipped him with skills to lead transformation journeys for customers and promote personal development within his teams.
Communication and Team Management Skills
Dan Hooper is recognized for his excellent written and verbal communication skills, which enable him to effectively engage with diverse cultural backgrounds. He fosters a culture of accountability within his teams, ensuring that team members are empowered to excel in their roles. His ability to lead and communicate effectively contributes to the success of customer engagements and team dynamics.