David O'donovan
About David O'donovan
David O'Donovan is the Manager of Customer Success Engineering at Segment, where he has worked since 2019. He has a background in technical support and client management, with previous roles at Smartling and TERMINALFOUR, among others.
Current Role at Segment
David O'donovan has held the position of Manager, Customer Success Engineering at Segment since 2019. In this role, he is responsible for overseeing customer success initiatives and engineering support, ensuring that clients receive effective solutions and guidance. His tenure at Segment spans five years, during which he has contributed to enhancing customer satisfaction and engagement in County Dublin, Ireland.
Previous Experience in Customer Support
Before joining Segment, David O'donovan worked at Smartling as a Technical Support Manager from 2015 to 2019. His role involved managing technical support operations and providing assistance to clients. Prior to Smartling, he served as Client Support Team Lead at TERMINALFOUR for one year in 2014. His experience in customer support roles has equipped him with skills in client relations and technical problem-solving.
Early Career in Technology
David O'donovan began his career in technology as a Co-Op Software Engineer at Ericsson in 2008. He worked in this capacity for seven months, gaining valuable experience in software development. He later joined Stream Global Services as a Microsoft Xbox Technical Support representative for three months in 2010. His early roles laid the foundation for his expertise in technical support and engineering.
Educational Background in Computer Science
David O'donovan studied at the Dublin Institute of Technology, where he earned a Bachelor of Science (BS) honors degree in Computer Science. His education spanned from 2005 to 2009, providing him with a solid foundation in computer science principles and practices. This academic background supports his professional roles in technology and customer support.