Denise Fitzroy
About Denise Fitzroy
Denise Fitzroy serves as the RVP of Customer Success at Segment, where she has significantly improved customer retention and satisfaction metrics. With a background that includes leadership roles at Microsoft, Mixpanel, and Twilio Segment, she actively contributes to discussions on customer success strategies.
Current Role at Segment
Denise Fitzroy currently serves as the RVP of Customer Success at Segment, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and strategies within the Greater Boston area. Her leadership focuses on enhancing customer relationships and ensuring satisfaction across the customer journey.
Previous Experience at Segment
Denise Fitzroy has held multiple positions at Segment, including Senior Director of Customer Success from 2019 to 2021 and Director of Customer Success from 2018 to 2019. During her tenure, she implemented a customer retention strategy that significantly reduced churn rates and led initiatives to enhance customer health metrics, resulting in improved satisfaction scores.
Career Background in Customer Success
Denise has extensive experience in customer success roles across various organizations. She worked at Mixpanel as a Strategic Customer Success Manager and Team Lead, where she developed training programs and identified growth opportunities. Additionally, she held several positions at Microsoft, including Customer Success Manager and Team Lead, contributing to customer engagement and product marketing.
Education and Academic Background
Denise Fitzroy studied at Brown University, where she earned a Bachelor of Arts degree in Commerce, Organizations, and Entrepreneurship from 2004 to 2008. She also attended Bishop Feehan High School, laying the foundation for her academic and professional pursuits.
Industry Involvement and Contributions
Denise actively participates in industry forums and panels, discussing customer success strategies and innovations. Her involvement in these discussions highlights her commitment to advancing best practices in customer success and sharing insights with peers in the field.