Dominique Vandenbulcke
About Dominique Vandenbulcke
Dominique Vandenbulcke is a Customer Success Manager with extensive experience in client engagement and account management. Currently at Segment, she has a proven track record of achieving quarterly goals and acts as a trusted advisor to clients through data analysis and product training.
Current Role at Segment
Dominique Vandenbulcke serves as a Customer Success Manager at Segment, a position held since 2022. In this role, she acts as a Trusted Advisor for clients, utilizing data analysis, product training, and risk assessments to enhance client engagement and satisfaction. Her responsibilities include managing client expectations throughout key stages of the client lifecycle, ensuring that clients receive the support and resources needed to achieve their goals.
Previous Experience at Simplifya
Prior to her current role, Dominique worked at Simplifya as the Manager of Client Engagement for a period of six months in 2022. She also held the position of Client Engagement Manager at Simplifya from 2020 to 2022, where she focused on fostering strong relationships with clients and meeting their needs effectively. During her time at Simplifya, she consistently achieved 100% of her quarterly goals as a Customer Success Manager.
Experience at Epsilon
Dominique's career includes significant experience at Epsilon, where she worked as an Associate Account Manager from 2014 to 2016 and later as a Senior Associate Account Manager from 2016 to 2019. In these roles, she was responsible for managing client accounts and ensuring high levels of client satisfaction. Her tenure at Epsilon spanned a total of five years, during which she developed skills in client management and engagement.
Client Success Management Background
Dominique has a background in client success management, having worked as a Client Success Manager for the NFL at SSB from 2019 to 2020. In this role, she was involved in managing client relationships and ensuring successful outcomes for NFL clients. Her experience across various organizations has equipped her with the expertise to manage client expectations effectively.
Education and Academic Background
Dominique Vandenbulcke studied at the University of Colorado Boulder, where she earned a Bachelor of Arts (B.A.) in Communications (Honors) from 2010 to 2014. Prior to her university education, she attended West Morris Mendham High School from 2006 to 2010. Her educational background has provided her with a strong foundation in communication and client engagement strategies.