Elin Petersen
About Elin Petersen
Elin Petersen is a Customer Success Program Manager at Segment, where she has worked since 2021. She has a diverse background in customer success and service roles, with previous positions at Bellwether Coffee and Starbucks, and holds a Women in Leadership Certificate from Cornell University.
Work at Segment
Elin Petersen has been serving as a Customer Success Program Manager at Segment since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Segment's services. Her responsibilities include managing customer relationships and developing strategies to improve customer engagement and retention.
Previous Experience in Customer Success
Before joining Segment, Elin Petersen worked at Bellwether Coffee as a Customer Success Manager - Enterprise from 2020 to 2021. In this position, she was responsible for managing enterprise-level customer accounts and ensuring their success with Bellwether's products. Prior to that, she worked at Circles from 2007 to 2011, where she held roles as Advocacy + Care Supervisor, Senior Service Professional, and Researcher.
Education and Expertise
Elin Petersen studied at Cornell University, where she earned a Women in Leadership Certificate in 2019. This program lasted for 11 months and provided her with insights into leadership strategies and skills. She also attended Berklee College of Music from 2003 to 2007, focusing on Professional Music. Earlier, she completed her General Education Diploma at Lapeer West High School from 1998 to 2003.
Early Career at Starbucks
Elin Petersen began her career as a Barista at Starbucks, where she worked from 2012 to 2014. This role provided her with foundational customer service experience and skills in a fast-paced retail environment, contributing to her later success in customer-focused positions.