Fu Han Liang
About Fu Han Liang
Fu Han Liang serves as the Senior Regional Director of Customer Success for Enterprise & Strategic at Segment, where he leads a team managing diverse customers across multiple regions. His extensive experience includes various roles at Medallia and Segment, where he has contributed significantly to customer success operations.
Current Role at Segment
Fu Han Liang serves as the Senior Regional Director of Customer Success - Enterprise & Strategic at Segment since 2021. In this role, he leads a Customer Success team responsible for managing Enterprise and Strategic customers across various regions, including the US West, US Central, and Asia Pacific. His leadership focuses on enhancing customer satisfaction and ensuring successful engagement with Segment's offerings.
Previous Experience at Medallia
Prior to joining Segment, Fu Han Liang held multiple positions at Medallia. He worked as an Engagement Manager in the financial services vertical from 2014 to 2017, overseeing client engagements. He also served as a Senior Manager of Professional Services for 7 months in 2017 and held roles as an Analyst and Senior Analyst in Client Services from 2012 to 2014. His tenure at Medallia spanned various responsibilities that contributed to his expertise in customer success.
Impact of Segment's Acquisition by Twilio
Following Segment's acquisition by Twilio in November 2020, Fu Han Liang has played a key role in overseeing customer success operations. His efforts have been crucial in integrating customer success strategies and maintaining service quality during the transition period.
Education and Expertise
Fu Han Liang earned a Bachelor of Business Administration with a focus on Strategy and Marketing from the University of Michigan. His educational background provides a solid foundation for his roles in customer success and professional services, equipping him with the skills necessary to manage complex client relationships effectively.