Gary Behm
About Gary Behm
Gary Behm serves as the Senior Regional Director of Enterprise Customer Success for West and Central at Segment, where he has worked since 2023. He has a strong track record in customer success management, having previously held various roles in the industry and achieving notable improvements in customer health and revenue.
Work at Segment
Gary Behm currently serves as the Sr Regional Director of Enterprise Customer Success for the West and Central regions at Segment, a position he has held since 2023. In this role, he manages a portfolio of 150 customers, contributing to a total Annual Recurring Revenue of $51 million. Previously, he worked as the Regional Director of Enterprise Customer Success - West from 2021 to 2023 and as a Senior Enterprise Customer Success Manager from 2020 to 2021. During his tenure at Segment, he exceeded the company average Gross Revenue Retention by 5% in fiscal year 2023, achieving an 86% GRR with $7 million in expansion.
Education and Expertise
Gary Behm studied Business Administration at Messiah University from 2006 to 2010. His educational background provides a foundation for his expertise in customer success and enterprise management. Throughout his career, he has developed skills in customer relationship management, strategic initiatives, and revenue growth, which he has applied in various roles across different organizations.
Background
Gary Behm has a diverse professional background, having worked in various roles across multiple companies. Before joining Segment, he held positions at Wunderman Thompson, Return Path, Finalsite, and REI. His experience spans customer success, sales, and product expertise, allowing him to develop a comprehensive understanding of customer needs and business operations.
Achievements
During his career, Gary Behm has achieved notable results in customer success and revenue enhancement. He implemented a support model for customers without paid services, leading to a 15% increase in Professional Services attach rate. Additionally, he achieved a 12% improvement in customer health and a 20% increase in Annual Recurring Revenue through strategic initiatives. Under his leadership, two team members received promotions and MVP awards.
Leadership and Management
In his current role at Segment, Gary Behm has developed a fiscal year 2024 reorganization strategy that includes new regional alignment and management structure. He successfully partnered with Professional Services to enhance customer support and engagement, demonstrating his commitment to improving customer experiences and outcomes.