Grazielle Lenehan
About Grazielle Lenehan
Grazielle Lenehan is a Product Technical Lead with extensive experience in customer support and technical roles across various companies, including Segment and Bookassist. She has worked in the technology and logistics sectors, contributing to customer experience and technical success.
Current Role at Segment
Grazielle Lenehan currently holds the position of Product Technical Lead at Segment, where she has been employed since 2021. In this role, she is responsible for leading technical initiatives related to product development and ensuring successful implementation of solutions for clients. Her experience in technical support and engineering enhances her ability to address complex challenges in product management.
Previous Experience at Segment
Prior to her current role, Grazielle Lenehan worked at Segment as a Senior Success Engineer from 2020 to 2021. She also served as a Success Engineer from 2018 to 2019. In these positions, she focused on customer success and technical support, helping clients optimize their use of Segment's services and products.
Work History at Bookassist
Grazielle Lenehan worked at Bookassist in various capacities. She served as a GDS Systems Specialist for one year from 2016 to 2017, where she specialized in global distribution systems. Following this role, she worked as a Technical Support Specialist for nine months in 2017, providing technical assistance and support to clients.
Experience at FedEx
Grazielle Lenehan has a background in customer experience from her time at FedEx. She worked in the Customer Experience - Importations department from 2012 to 2014 in the São Paulo Area, Brazil. Additionally, she served in a similar capacity from 2011 to 2012 for 11 months, focusing on enhancing customer interactions and support.
Education Background
Grazielle Lenehan studied at Centro Universitário Fundação Santo André, where she pursued a degree in Social Sciences & Politics from 2007 to 2011. Although she did not complete the degree, her studies provided her with a foundation in social sciences that may inform her professional approach.