Jae Gage
About Jae Gage
Jae Gage is a Senior Customer Success Program Manager with extensive experience in customer success and technical account management. They have held various roles in companies such as Segment, Highfive, and Mapbox, and have a background in design and applied arts from San Diego State University.
Current Role at Segment
Jae Gage serves as the Senior Customer Success Program Manager at Segment, a position held since 2021. In this role, Gage focuses on enhancing customer success initiatives and ensuring product adoption. Responsibilities include developing frameworks for measuring customer success readiness and managing workstreams to meet readiness criteria. Gage also sources training materials and facilitates weekly working sessions aimed at improving team member skills and supporting career development.
Previous Experience at Highfive
Prior to joining Segment, Gage held multiple roles at Highfive from 2015 to 2019. Initially, Gage worked as a Marketing - Sales Development for five months, followed by a ten-month tenure as Marketing - Programs Specialist. Gage then transitioned to the Customer Success Manager role for two years, and later served as the Customer Enablement Team Manager for seven months. During this time, Gage supported user research by providing feedback as an internal beta user and gathering customer insights.
Experience at Mapbox
Gage worked at Mapbox from 2019 to 2021 as a Scale Program Manager in Technical Account Management. This role involved managing customer accounts and ensuring the successful implementation of Mapbox's products. Gage contributed to customer success by advocating for clients and developing strategies to enhance their experience with the platform.
Educational Background
Gage earned a Bachelor of Arts (B.A.) in Design and Applied Arts from San Diego State University, where studies were completed from 2005 to 2010. Prior to university, Gage attended Castle Park High School, graduating with a High School Diploma in 2005. This educational foundation has supported Gage's career in customer success and technical account management.
Community Involvement
Gage co-leads the Twilipinos Employee Resource Group (ERG), which focuses on educating employees about Filipinx culture. The group hosts events aimed at supporting the community and fostering inclusivity within the workplace. This involvement reflects Gage's commitment to community engagement and cultural awareness.