Jake Smith

Jake Smith

Customer Success Engineer @ Segment

About Jake Smith

Jake Smith is a Customer Success Engineer with expertise in web and mobile libraries, including JavaScript, iOS, Android, and React Native. He has a diverse background in finance and technology, having worked in various roles across multiple companies since 2005.

Current Role at Segment

Jake Smith serves as a Customer Success Engineer at Segment, a position he has held since 2021. In this role, he focuses on enhancing customer experience by working with protocols and data quality products. He specializes in resolving customer issues related to client-side integrations with various analytics platforms, including Google Analytics, Amplitude, and Mixpanel. Jake utilizes custom implementation tools and workarounds, such as domain proxies and middleware, to address unique customer needs.

Previous Experience in Financial Analysis

Before joining Segment, Jake worked as a Financial Analyst at Federal Farm Credit Banks Funding Corporation from 2012 to 2013. This role took place in New York, NY, and lasted for 11 months. His experience in financial analysis provided him with a strong foundation in data interpretation and financial reporting.

Background in Hospitality Recruitment

Jake served as a Hospitality Recruiter at Gecko Hospitality from 2013 to 2019, a position he held for six years in Austin, Texas. In this role, he was responsible for recruiting talent within the hospitality sector, which allowed him to develop skills in candidate assessment and client relationship management.

Education and Expertise in Finance

Jake holds a Master's of Science degree in Finance from Texas A&M University - Mays Business School, which he completed from 2009 to 2010. He also earned a Bachelor's degree in Accounting from the same institution, studying from 2005 to 2009. Additionally, he completed a Coding Bootcamp in Full Stack Software Development at The University of Texas at Austin in 2019, further expanding his technical expertise.

Experience in Audit and Compliance

Jake worked as an Audit Associate at PwC from 2009 to 2012, gaining experience in both New York, NY, and Austin, TX. This role lasted for three years and involved conducting audits and ensuring compliance with financial regulations, which contributed to his understanding of financial systems and controls.

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